The key in the competition of commercial banks lies in market. The key of the market lies in customers. The customer manager in the commercial bank acts as the first line personnel. The importance of their management is so clear. To adapt to the change of the customer relationship, it is the objective and necessary choice for commercial banks in China to execute customer manager system. Customer manager management system is not only a set of working panel for customer manager, but also the evaluation panel for their work. On the one hand, facing the customer management, it can bring out the big advantage of the customer center of the band; it can help the bank to aim the customers as the center. Based on the process of the overall customers living cycle, it can adopt “one to one sale” and “refined sale” mode to quantify the process of market, sales and service, so as to realize the cooperation between personnel, service departments, branches. It can help the bank to win customers easily, to preserve the customer and improve the value of the customers. On the other hand, facing the customer manager management, the customers as evaluation subject, product as evaluation partner, and performance as evaluation key, benefits and work accomplishment as content it evaluates the attribution of the customer manager comprehensively. The building of customer manager management system provides necessary foundation for the analyses system for customers, such as credit evaluation and value analysis.

 

●  Customer information management

    It can be connected with the customer center. It can realize the overall collection and management of the information about corporation or person customers and it can realize the information share in the bank. It includes:

    Basic information of the customer： Basic information and contact of cooperation customer and person customer

    Relevant information of the customer： Management of the relevant connection between cooperation customers, personal customers, cooperation customer and personal customer, customer and the account

●  Management of major customers

    It has to focus on management for 20% major customers. Visit them regularly and make records in time to master the detailed change in customers. Kill the cases at birth. It can improve the loyalty of the customers.

●  Management of the daily work of the customer manager

    Customer manager makes the working plan, records working journal and sets the working warning.

●  Evaluation of the customer manager

      According to the quantitative quota system, have a single and comprehensive evaluation of the working accomplishment of the customer manager, the benefits of various services (assets service, debt service, middle service) and calculate the attribution made by the customer manager so as the divided levels for the customer manager.

●  Inquiry of the condition of various services
    It can manage and statistically analyze various services.

●  Flexible management of various roles
    It can take part in the set of capability of department or user according the reality and need of the management.

●  Connection with other systems
    in the panel building strategy, it can build its database system to provide API for database system and other application service system. In the basic data level, it can provide whole customer information to the database or core system. It can get the dynamic account information of the customer, service information, relevant laws and regulations, and knowledge base from core service system and other systems.

●       It can provide overall support to the building of customer manager system in bank.

●       It can show the efficiency of the check, the check result provided by the system. And the same time it can acquire service data condition in time.

●        It can provide deployment for various sizes. It can carry out the deployment of various sizes according to the need to realize the whole bank deployment or branch deployment.

●        It can be used easily and flexibly. It can use the WINDOWS browser to know the customer condition and customer manager working condition at any time.

●       It is easy to spread. It can allocate and apply for various service modules according to the needed product by the customer. It can be well connected with the present service mode in bank without any change to the former service system so as to spread easily.

●        It can manage the user’s capability strictly. It can set the capability of each managing level, relevant department and personnel according different service management mode. Based on the capability control of the duty/role it can realize the detachment of the service duty with the system preservation and it can manage the user’s capability flexibly and strictly.

●       It adopts advanced technology. The systems will response very fast. It adopts B/S structure. It is suitable for the data centralization mode in the bank. It can provide flexible and automatic data connecter. It can make sure the accuracy and congruity of the data.